Have a question? We can help you!
1861 Scottsville Road
Rochester, NY 14623
Uniform and Apparel Policies:
OA does not offer any guaranteed color matching. We have a set palette of colors that we use for the Full Dye process. We have spent many hours developing these colors to best match the majority of merchandise and product that is purchased with the dye sub garments. However we DO NOT guarantee that the colors on the shirts will match other manufacturer’s products, the colors visible on your computer monitor of your artwork proof or previous season’s shirts whether from OA or an outside company. We offer NO REFUNDS for any issues where the above mentioned is the case.
WRAP PRINTING DISCLAIMER
When designing the Artwork for these Full Dye garments, sometimes we get requests to have imagery wrap from front to back or sleeve to front etc. We are unable to 100% guarantee that the shirts at cut and sew will lineup perfect for completion. We will, in our best efforts try and get them as close as possible. However we DO NOT guarantee that the artwork will line up from seam to seam. We offer NO REFUNDS for any issues where the above mentioned is the case.
ARTWORK RIGHTS DISCLAIMER
All artwork created by our art department is property of OA Apparel. The fee for design creation is a service fee that covers the time and efforts of our art staff. The fee does NOT apply to ownership of the design. OA reserves the right to display and share the design work as OA seems fit. Any imagery supplied to us for and during the development of your design will also be included in the above mentioned design displaying and sharing. Artwork created by OA is NOT available in Vector based format and is created only for in house use.
CORPORATE SPONSORS DISCLAIMER
The use of a corporate sponsor name or logo in your artwork design is permitted with the understanding that OA will not be held liable for any copyright or trademark infringement that may occur. The permission to use the corporate name or logo must be obtained by the consumer who is purchasing the artwork design and requesting the use of the said company’s logo or name.
TURN AROUND TIME DISCLAIMER
OA offers the development of the artwork in an ESTIMATED timeframe, however the actual completion time frame is based on total volume of artwork orders in house. We are staffed with multiple extremely creative and talented artists that work best when they have a little time to create. OA prefers that they do not hurry or rush on any customers design. We want your artwork to be something you and your team can be proud of. We are unable to offer guarantees for delivery time on artwork as well as any changes to completed designs. We offer NO REFUNDS for any issue where the above mentioned is the case.
Store Policies / FAQ:
ORDER CHANGE REQUESTS:
To best service your order, we ask that you please CALL 585-730-6165 for time-sensitive order change requests. Like changing address, changing product, etc. We are in the business of FAST fulfillment of your order and a phone call will help us help you.
Delivery notes placed into order notes during checkout, like “Put on front porch” do not get forwarded to delivery couriers. If you have a delivery instruction, please call us after placing your order. If you order after store closing hours, please email this instruction to [email protected]. Please note we cannot guarantee the courier will follow your instructions, as they have their own methods of delivering packages outside of our control.
I was contacted by your fraud department. Why? And are you secure?
We employ our fraud department to protect our customer’s data, and to be good citizens on the web. If you are contacted shortly after your order, do not be alarmed, it is our team checking on a few order details. If you comply we can ship your order. This amount to less than 1% of orders, and the process is usually as simple as providing photo ID. Shipping to your billing address can reduce the chance of the order getting flagged for review. OA Apparel is committed to protecting your data. We employ PCI compliant best practices to ensure your credit card data is not stored on our servers.
How much is shipping / when do you ship?
Standard shipping is FREE on MOST our hundreds of products, with a few rare exceptions in the ball category. Orders placed before 4:30 PM EST are shipped by USPS Priority Mail (2-3 day) for items 1+ lbs (Includes all bats), or USPS First Class (2-5 days) for items less than 1 pound (1-5 Day). Orders shipping overnight ship by FedEx Express. Orders shipping to New York State will have 8% or 4% NYS Sales Tax applied at checkout if the product you are purchasing is taxable. If your organization is tax exempt, contact us beforehand to arrange the order (585-730-6165).
Shipping insurance is offered to you during checkout. If insurance is not chosen and paid for, our liability on this shipment will end once the package is shipped from the warehouse. If you wish to ensure the package against other issues, like “Lost in transit”, please choose the insurance option. In the US, this will include signature confirmation on delivery.
Orders shipping to New York State will have 8% NYS Sales Tax applied at checkout. If your organization is tax exempt, contact us beforehand to arrange the order (585-465-3167).
Duties and Taxes levied on International shipments are the responsibility of the customer. We do not ship PPD (Pre-Paid Duty). This site uses US Dollars for pricing.
Can you overnight packages?
Yes, we have overnight shipping options for orders before (2:00 PM EST) to ship out on the current business day. Pre-Orders are not in stock and wouldn’t be shipped until the item is in stock. Any Made to Order, Buy In, or Customized item will ship once completed. We ship orders on Monday-Friday. Overnight shipments on Fridays (to deliver Saturday) have an upcharge of $20. If you have any concerns if you are shipping today or not, give us a call at 585-730-6165.
Failed deliveries due to bad address: If you tell us to ship Fedex Overnight to an address that is incorrect, it costs us $16 to change the address. We reserve the right to collect this fee if we have to correct your address with Fedex. This only applies to overnight packages. If you choose to return based on non-delivery for a bad address, we will recoup the fee from your refund.
If we send a package signature delivery via Fedex and you have a signature waiver covering your address (to waive signature requirements) we are not responsible for theft at your address. If we send a package without signature confirmation, and the package is stolen we are not responsible for theft at your address.
Do you accept returns or exchanges?
We accept returns and exchanges within 14 days of your order date. All returns/exchanges must be shipped back to OA Apparel at your expense within 7 days of approval or return approval may be denied. Bats must be un-hit and in-wrapper to be eligible for return or exchange. For this reason, please make sure your product is correct and will work for you before removing the product wrapper. Inspect the weight, association stamps, length and take some dry-swings (don’t hit balls!). If you are unsure if you have the correct bat for your league, check with your umpire or league official. Bats received in opened/used condition will be refused at time of delivery. Apparel, footwear and other products must not show signs of wear or have been washed.
Custom and customized apparel:
We do not allow returns or exchanges on customized apparel or gear items. Name/Number and color/logo customization are very unique to the buyer and all sales are final. If you have an issue with the workmanship or quality of an item, please reach out to us and we will try to make it right.
Please contact us by email or phone to obtain a return authorization. Sending any product back without previous contact may slow processing on your return. Send your product back to the address above, at your cost, using any trackable shipping method. We accept the right to charge a restock fee on returns equal to the value of the costs we incurred in shipping the item to you originally.
Please contact us by email or phone to obtain exchange authorization. Sending any product back without previous contact may slow processing on your exchange. Send your product back, at your cost, to the address above using any trackable shipping method. There will be an exchange fee, to cover the shipping of the new product out to you. We will only ship your new product when the original product is received. If you want your new product to ship immediately, you should place a new order and then return the previously ordered item.
Do you ship to Canada?
Yes, most items. Your shopping cart will quote shipping charges. Duties and other taxes are the responsibility of you as the recipient. This site uses US Dollars. Duty and taxes excised by your province or local customs dept. are the responsibility of the customer.
“2-3 day” and “Overnight” shipment terminology does not apply to orders shipping to Canada. Canada shipping is quoted as USPS only, and takes an average 7-10 days to ship and deliver. Variances can occur due to custom delays. Please note customers are responsible for any duties/taxes levied on International shipments.
Do you ship to Hawaii, Alaska, Puerto Rico, Guam, and other US territories?
Yes, we ship mostly USPS here and there is no additional charge to these areas except for a few rare cases. You will be shown a shipping quote in your cart.
My shipment is late, what do I do?
First, check the tracking number that was emailed to you. If you still have questions, send us an email or call us. USPS can occasionally deliver later than the given ETA date on tracking. We will work with you if your package is delayed. Our contact info is at the top of this page.
My overnight order did not come on time. Am I eligible for a refund?
FedEx nor OA Apparel can guarantee a package will be delivered the next day. There are several factors that can affect overnight on-time deliveries such as weather exception, natural disaster or similar. Your tracking number will typically show these exceptions as a delay.
My shipment never came and it’s been a week! What do I do?
Sounds like this shipment may be delayed, or it could be lost in the mail. Inquire with customer service and we can direct you. You may have a piece of custom apparel that we could be waiting on too. We’ll let you know.
I received a different product then what I wanted, what do I do?
Did we ship a different item than you ordered? Please contact us. We will cover the costs of shipping to correct this error. You will use a shipping label we provide by email to swap the product for the correct one.
My bat was received damaged in the mail (or damaged but still in wrapper)
Contact us and we’ll determine the best way to proceed. We may need to file an insurance claim, so you must do so within a day or two of receiving the bat.
Can I cancel a pre-order?
We do not accept cancellations on any pre-ordered products.
Is your inventory accurate?
We use computerized inventory tracking and if the web site says we have it in stock, we believe we do. Mistakes can happen but we take great pains to ensure accurate inventory. If a product you ordered is out of stock when we fill the order, we attempt to call and email you to see if a substitution can be made and a resolution found. If you absolutely want to make sure it’s in stock before you order, give us a call! we’ll be happy to check the shelves.
Where are you located?
Rochester, NY. Most of the east coast is 1-2 days to deliver via USPS. States including Texas and westward are mostly 3-day deliveries. USPS Express is an option for a reasonable fee and will usually deliver in 1-2 days. 1 day to the East Coast and 2 days to other areas.
Do I send my bat to you for a replacement if it breaks?
Do not ship bats to OA Apparel unless told to by someone for your specific order. Bats shipped to OA Apparel will be held for 30 days. We will make an attempt to contact you, but in some cases, we don’t have your information to do so. We will hold the bat for 30 days to let you try to reclaim it, then we will dispose of it at our discretion. Please contact the warranty department. See here for a list of vendor warranty contacts.